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informed consent for written remote consultations

Last updated: April 3, 2026

This document explains, in clear terms, what a written consultation through off.clinic is and what you consent to when you submit a request to a doctor through the platform.

1. nature of the service

  • The consultation is written and asynchronous, based on the patient's submitted information and files.
  • The service is intended for non-urgent situations compatible with a written medical review.
  • The doctor reviews the raw materials you provide directly.

2. what this service does not provide

Important

  • This is not an emergency service. In an emergency, call 112.
  • It does not provide real-time monitoring.
  • It is not appropriate where an immediate physical examination, urgent testing, procedures, or rapid in-person assessment are needed.
  • The platform does not automatically issue prescriptions, sick leave certificates, or autonomous clinical decisions.

3. role of the doctor and AI support features

  • The doctor remains solely responsible for clinical review, triage, and recommendations.
  • If AI support features are enabled, they may assist only with internal drafting or summarisation and do not make medical decisions on the doctor's behalf.
  • The doctor may ask for clarification, redirect you to in-person care, or close the request if this format is not appropriate for your case.

4. what you consent to

  • You consent to off.clinic collecting, storing, and transmitting the data you submit to the selected doctor for handling your request.
  • You consent to the processing of health data, including messages, images, and uploaded documents, to the extent necessary for this consultation.
  • You understand that the doctor may direct you to clinic or emergency services if clinically required.

5. before you continue

Continue only if you understand that this is a non-urgent written service, without real-time monitoring, and that the doctor may decide an in-person assessment or urgent escalation is needed.

Continue only if you are at least 18 years old. The standard consultation-request flow is not currently available for minors or for a legal representative submitting on behalf of a minor.