informed consent for written remote consultations

Last updated: June 28, 2026

This document explains, in clear terms, what a written consultation through off.clinic is and what you consent to when you submit a request to a doctor through the platform.

1. nature of the service

The consultation is written and asynchronous, based on the patient's submitted information and files.
The service is intended for non-urgent situations compatible with a written medical review.
The doctor reviews the raw materials you provide directly.

2. what this service does not provide

Important

This is not an emergency service. In an emergency, call 112.
It does not provide real-time monitoring.
It is not appropriate where an immediate physical examination, urgent testing, procedures, or rapid in-person assessment are needed.
The platform does not automatically issue prescriptions, sick leave certificates, or autonomous clinical decisions.

3. role of the doctor and AI support features

The doctor remains solely responsible for clinical review, triage, and recommendations.
If AI support features are enabled, they may assist only with internal drafting or summarisation and do not make medical decisions on the doctor's behalf.
The doctor may ask for clarification, redirect you to in-person care, or close the request if this format is not appropriate for your case.

4. what you consent to

You consent to off.clinic collecting, storing, and transmitting the data you submit to the selected doctor for handling your request.
You consent to the processing of health data, including messages, images, and uploaded documents, to the extent necessary for this consultation.
You understand that the doctor may direct you to clinic or emergency services if clinically required.

5. consultations for minors

For pediatric consultations, the patient is the child, and the account holder is the parent or legal representative who requests the consultation on the child's behalf.
A request may only be made by a person aged at least 18 who declares that they are the parent or legal representative of the child and have the authority to act on the child's behalf.
The legal representative consents to the processing of the child's health data (special-category data under Article 9 GDPR) for the purpose of this consultation.
The resulting medical document is issued in the child's name, noting that it was requested by the legal representative.
Where deemed necessary, the doctor may request within the consultation a document evidencing the legal-representative status (for example, a birth certificate); you can provide it as an attachment through the platform.

6. before you continue

Continue only if you understand that this is a non-urgent written service, without real-time monitoring, and that the doctor may decide an in-person assessment or urgent escalation is needed.

The account holder must be at least 18 years old. For a minor, the request may only be submitted by the parent or legal representative, under the conditions in section 5.